
My particular XGK is one I purchased back around 1991-2. It's the original model, and was unchanged for a couple decades. The newest model utilizes the same basic burner design, and can claim the same old reliability, but it's got an upgraded support design, which was a small shortcoming of the original design.

As you may be able to tell in the top picture, the original design had four pot supports that folded away from the center to rest your cooking vessel on. In study it looks great, but in practice it was a pain, as the supports never stayed in place while cooking. They did pack up nicely though. The second picture here is of the new design. I have no doubt that those legs and supports do a great job and also pack away nicely.

Finally, this last shot, which isn't my personal stove, is exactly how mine now works. See, a couple weeks ago I sent a short email to Cascade Designs, who owns MSR ( that stands for Mountain Safety Research, by the way), about my old stove and to inquire about getting the updated pot supports for the original XGK. Not only did they tell me how to get other parts, they sent me the new supports. Free. No questions asked. No postage required. How about that?
So, as I've done in the past, I have to recognize that kind of truly awesome customer support, and say that it's just one more reason that I will always look to MSR for the kind of camping gear I need when I need that gear to just plain works. It's worth every penny. Thank you Cascade Designs and the crew at MSR!
0 comments:
Post a Comment